Straight answers, .
How KOVUX engagements start, how work is priced, typical timelines, security practice, support after delivery and code ownership.
EngagementHow does a project usually start?
With a short technical conversation about constraints and outcomes, followed by a written architecture note. Nothing is quoted before the problem is understood.
EngagementDo you take on small projects?
Yes, when they are well-defined. Focused audits, architecture reviews and single-service builds are common engagements.
PricingHow is work priced?
Fixed scope for defined deliverables, or a monthly engineering retainer for continuous work. Pricing follows the architecture note, never precedes it.
PricingAre estimates fixed?
Estimates come with stated assumptions. When an assumption breaks, the change is raised immediately rather than absorbed silently into the timeline.
TimelineHow long does a typical system take?
Focused services ship in four to eight weeks. Platform work runs three to six months, delivered in reviewable increments rather than one launch.
TimelineCan you work with our existing team?
Yes. Engagements frequently involve embedding alongside an in-house team, with architecture and review as the primary contribution.
SecurityHow is our data protected during the engagement?
Least-privilege access, no production data in development environments, encrypted secrets, and access revoked at handover as a documented step.
SecurityDo you sign NDAs?
Yes. Confidentiality agreements are signed before any system detail is discussed.
SupportWhat happens after delivery?
Every project ships with documentation, runbooks and a monitored deployment. Ongoing support is available as a retainer, and never as a lock-in requirement.
MaintenanceWho owns the code?
You do. Full ownership of source, infrastructure definitions and documentation transfers on delivery.
MaintenanceHow are dependencies kept current?
Through automated dependency and vulnerability scanning in CI, with scheduled review windows rather than emergency upgrades.
SupportWhat are your response times?
First response within one business day for new enquiries. Retainer clients have agreed response targets defined in the engagement.